Contact Us
Got a question about one of our reviews, a correction to suggest, or a general enquiry about how Online Casinos Australia works? This page tells you the best way to reach us and what to expect when you do.
Online Casinos Australia is an independent comparison site covering online casinos that accept Australian players. We research and review offshore casino platforms so that adults in Australia can make more informed choices about where they play. We are not a casino operator, and we do not provide gambling services.
How to Reach Us
The fastest way to get a response is by email. Send your message to [email protected] and include as much detail as you can — the more context you give us, the quicker we can help.
We aim to reply to all enquiries within two business days. During busy periods it may take a little longer, but every message is read and we do respond to each one.
What We Can Help With
Our team handles enquiries across a range of topics. The most common ones are listed below so you know what to expect:
- Review accuracy — if you believe information about a casino listed on this site is out of date or incorrect, let us know. Include the casino name and the specific detail that needs checking.
- Editorial questions — questions about how we assess and rank the platforms we cover, what our methodology involves, or how our editorial process works.
- Affiliate and commercial enquiries — if you represent a casino brand and would like to discuss a commercial relationship with Online Casinos Australia, email us with your brand details and we will review your request.
- Responsible gambling concerns — if you are worried about your own gambling or someone else's, we can point you toward appropriate support. You can also visit our responsible gambling resources at any time.
- General feedback — suggestions for new content, corrections, or anything else about the site are always welcome.
What We Cannot Help With
Because we are a comparison and review site rather than a casino operator, there are some things that fall outside what we can do:
- We cannot access your casino account, process withdrawals, or resolve disputes with a casino on your behalf.
- We cannot reverse a transaction or recover funds from a third-party platform.
- We do not provide legal or financial advice.
If you have an account issue with a casino you found through this site, you will need to contact that casino's own support team directly. All of the platforms we review operate their own customer support channels.
About This Site
Online Casinos Australia is run as an independent affiliate comparison platform. We earn commission when readers sign up to a casino through one of our links — this does not change the cost to you, and it does not determine how we rank or assess any platform. Our editorial ratings reflect our own research and verification process. You can read more on our about us page.
All casino offers listed on this site are subject to the terms and conditions set by the individual operators. Offers, bonus amounts and eligibility requirements change regularly — always verify the current terms directly with the casino before you sign up. For a full overview of how we operate, see our terms and conditions.
The casinos featured on Online Casinos Australia are offshore platforms. They operate under licences issued in their respective jurisdictions. Australian consumer protection law may not apply to disputes with offshore operators in the same way it would with a domestically licensed service. Playing on any offshore platform is at the reader's own discretion.
A Note on Response Times
We are a small editorial team, not a 24-hour support centre. Emails sent Monday to Friday during business hours (AEST) are typically answered fastest. Enquiries sent on weekends or public holidays are picked up on the next available business day.
If your enquiry is about a correction or an urgent factual matter, note this clearly in your subject line and we will prioritise it accordingly.
We appreciate everyone who takes the time to write in — reader feedback directly improves the quality of our reviews and keeps the information on this site as accurate and useful as possible.